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Privacy Policy and
GDPR Privacy Policy

Privacy Policy

As a travel agency operating under Japan’s Travel Agency Act, Big Holiday International Co., Ltd. (hereinafter referred to as the “Company”) complies with laws and other regulations concerning the protection of personal information of customers obtained through our offices, website, and other channels. To ensure the secure storage and protection of such personal information, the Company has established the following policy and will implement and maintain it.

Purpose of Use of Personal Information

  1. To implement this policy, the Company has established internal regulations for the protection of personal information. The Company is committed to the continuous improvements of the proper handling of the personal information of customers and business partners by its employees (including officers, regular employees, part-time staff, and temporary workers), and ensures that such practices are thoroughly communicated and implemented. Use of customers’ personal information is limited to the extent necessary for the smooth provision of travel services, and access is restricted to personnel involved in such services.
  2. The Company uses personal information provided when customers request travel materials or submit application forms, within the scope necessary for the following purposes:
    (1) Conclusion of travel contracts with customers
    (2) Communication with customers
    (3) Arrangements with transportation, accommodation, and meal service providers and other service providers (including agents, where necessary), and procedures for the receipt of such services.
    In addition, personal information provided in questionnaires and similar materials, such as names, addresses, telephone numbers, and e-mail addresses, may be used, within the minimum scope necessary, for market analysis aimed at developing improved travel products and for providing information on travel products and services, as well as for the following purposes. Such use may be discontinued at the customer’s request.
    (1) Provision of preferential services
    (2) Information on travel products and services
    (3) Information on campaigns and products or services offered by partner organizations and companies that may be of interest to customers
    (4) Preparation of statistical data
    (5) Facilitating procedures for future travel applications

Handling of Personal Information

  1. The Company will provide the customer’s name, contact details, age and other necessary information to transportation, accommodation, meal service providers, as well as agents responsible for arrangements (only where necessary), for the purpose of arranging travel services requested by the customer. In addition, the Company may use customers’ personal information for market analysis aimed at developing improved travel products and for providing travel-related information.
  2. To prevent loss, destruction, alteration, or leakage of personal information, the Company has established a security policy and implements appropriate information security measures, including measures against unauthorized access and computer viruses.
  3. The Company acquires personal information by lawful and fair means and does not obtain it through improper methods. The Company obtains the individual’s consent regarding the purpose of use or notifies the necessary matters on its website.
  4. If personal information is obtained indirectly, the Company confirms that the provider has properly obtained such information from the individual concerned, puts in place necessary contractual arrangements, and notifies the necessary matters regarding its use on the Company’s website.
  5. The Company confirms that customers have the right to request disclosure, correction, suspension of use, and other actions with respect to their personal information. The Company will respond to such requests within a reasonable scope after verifying the identity of the customer.
  6. If personal information is entrusted to a third party for the purpose of outsourcing operations, the Company will investigate the contractor, enter into necessary agreements, and take other measures required by applicable laws.
  7. In connection with accidents occurring during a customer’s travel, the Company may provide relevant information for police investigations and may disclose personal information in response to requests from the Ministry of Land, Infrastructure, Transport and Tourism, the Ministry of Foreign Affairs, or other government agencies.
  8. The following practices are prohibited in the collection and handling of personal information:
    (1) Providing personal information to third parties, in principle, other than for the purposes described above.
    (2) Using personal information for purposes other than those intended, removing it from its usual place of use, or disclosing it through transmission to external parties.
    (3) Employees of the Company shall not disclose to third parties any personal information obtained in the course of their duties or use such information for improper purposes. The same obligations shall continue to apply after employees leave their positions, and necessary measures shall be implemented.
    (4) The Company does not collect, use or provide personal information containing the following:
    (4-1) Information relating to an individual’s thoughts, beliefs or religion.
    (4-2) Race, ethnicity, family origin, domicile (excluding information relating to their location in Japan), physical or mental disabilities, criminal history, or other matters that may lead to social discrimination.
    (4-3) Matters relating to workers’ rights to organize, collective bargaining, and other collective actions.
    (4-4) Participation in collective demonstrations, the exercise of the right to petition, and other political rights.
    (4-5) Information relating to health care or sexual activities.

Procedures for Disclosure, Correction, Suspension of Use, etc.

The Company will provide guidance on the necessary procedures for customers who wish to request disclosure of their personal data held by the Company, correction, addition or deletion of its content, suspension of its use, erasure, or suspension of its provision to third parties. For such requests, please contact the inquiry desk below.

Upon receiving such requests, the Company will take the necessary measures without delay in accordance with applicable laws and internal regulations.

If the Company is unable to comply with all or part of a request, the reasons will be explained. Please note that the Company may request verification of your identity prior to taking such measures.

  1. Please direct any inquiries or complaints regarding the handling of personal information to the inquiry desk below.
    Personal Information Protection Officer: Ken Ishihara (石原健)
    Big Holiday International Co., Ltd.
    TEL 03-6779-4212
    (Weekdays 10:00 a.m. to 6:00 p.m., excluding weekends, public holidays and the year-end/New Year period)
  2. If a complaint regarding personal information cannot be resolved between the parties, customers may seek assistance from the organization below:
    Consumer Consultation Office (Personal Information Protection Officer)
    Japan Association of Travel Agents (JATA)
    TEL 03-3592-1266

GDPR Privacy Policy

Big Holiday International Co., Ltd. (“we,” “our,” or “us”) is committed to protecting the personal data of customers residing in the European Economic Area (EEA). This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with the EU General Data Protection Regulation (GDPR).

1. Personal Data We Collect

We collect personal data necessary to provide our travel-related services. If required information is not provided, we may be unable to offer certain services.

Types of personal data collected include:

  • Name
  • Address
  • Telephone number and email address
  • Age and gender
  • Passport information

2. How We Use Personal Data

We use personal data for the following purposes:

  • To communicate with customers
  • To arrange and provide travel services (including transportation and accommodation)
  • To process payments and manage billing related to booked services

3. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

  • Your consent
  • Performance of a contract or steps taken at your request prior to entering into a contract
  • Our legitimate interests or those of third parties
  • Compliance with legal obligations

Our legitimate interests include improving services, enhancing website security and usability, and conducting marketing activities.

4. International Data Transfers

To fulfill contracts or respond to customer requests, personal data may be transferred from the EEA to Japan.

Japan has been recognized by the European Commission as providing an adequate level of data protection. We process personal data in accordance with the Act on the Protection of Personal Information of Japan and related supplementary rules.

5. Data Retention

Personal data is retained only for as long as necessary to achieve the purposes for which it was collected. After the retention period expires, data is securely deleted or anonymized.

6. Your Rights

Under applicable data protection laws, you have the following rights:

  • Access to your personal data
  • Correction of inaccurate personal data
  • Erasure of personal data under certain conditions
  • Restriction of processing
  • Objection to processing based on legitimate interests
  • Data portability

Requests may be submitted to the contact details provided below. We will respond after verifying your identity, except where legal exemptions apply.

7. Withdrawal of Consent

You may withdraw your consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

8. Complaints

You have the right to lodge a complaint with a competent supervisory authority regarding our handling of your personal data.

9. Children’s Personal Data

If you are under 16 years of age, personal data must be provided with the consent of a parent or legal guardian.

10. Automated Decision-Making

We do not use automated decision-making or profiling that produces legal or similarly significant effects.

11. Contact Us

For questions regarding this Privacy Policy or the processing of personal data, please contact:,
International Sales Team, Sales Division

Big Holiday International Co., Ltd.

Address

3F Hongo Ozeki Building, 3-19-4 Hongo, Bunkyo-ku, Tokyo 113-0033, Japan

Phone

+81-3-6779-4212

E-mail

welcome@big-inter.co.jp